Delivery Information

We pride ourselves on a quick delivery of our stocked products, however, due to the unique and exclusivity of some of the products that we supply next day delivery is not always possible.

We will keep you updated on the progress of your order via email, and with all our products you will be supplied with tracking details to follow your order once dispatched.

If you intend for installation of your purchase to be carried out by an installer of your choice, we do advise you only contact them to carry out the work after you have received your goods, as much for your convenience and planning than anything else if in the very rare circumstance that your delivery is delayed.

As you proceed through checkout, at some stage, you will be given the option to select a preferred delivery date.(1)

If the item is out of stock or a pre-order, it will be clearly shown again on the product page, with an estimated delivery date. For stocked products, our cut-off for next day delivery is normally around 2pm, please contact us if you need express delivery or a timed delivery. Some products are dispatched from our suppliers direct, again please refer to the times given on the product page (usually 2-3 working days).

Orders placed after 2pm on Fridays (subject to stock availability and the specified lead times of product) will be dispatched the following Monday for next standard delivery, please bear this in mind when ordering over a weekend period.

If you wish to order for a specific Saturday delivery, please telephone us for details and cost (by 2pm on Fridays at the latest), otherwise delivery will take place as outlined above.

Our delivery is included in the final price to most of mainland UK customers, so there will be no nasty surprises in the checkout. However, to keep our prices down, to certain areas of the UK, for example, Highland Scotland, Northern Ireland we have to charge a small delivery surcharge, please contact us in advance.

International delivery services will experience an extra delay.

Delivery Costs
Our delivery costs are calculated in the checkout at the time of placing your order, however below is an indication of the delivery cost that most customers will pay at FSAV (group) of companies.

  • FREE on all orders over £100 excl VAT = Mainland UK Excluding Highland Scotland
  • £10.00 Flat Rate =  Delivery (Monday - Friday, 8am - 6pm) *for Mainland UK delivery, subject to stock availability and ordering before 2pm cut-off. Please allow 2-3 working days to allow packaging and despatch.

We offer shipping to other countries and Rest of World(2) please, however, contact us to discuss rates.

**Prices are estimates based on an average 5kg volumetric delivery. Prices for delivery internationally may vary according to which product(s) ordered and the quantity.